Search common questions about registration, deposits, processing times, promotional inventory, refunds, and your next steps.
This is not the registration website. To register your Odenza certificate, please visit www.odenzareg.com. If you are holding a VIP Ticket Pro Certificate, please visit www.vipticketreg.com.
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Register your certificate
Start by completing the online registration process and following the instructions printed on your certificate.
Review timelines
Understand processing windows, registration dates, expiry dates, and when to expect follow-up.
Refund information
Learn when submitted funds may be refundable and who to contact if you have not finalized travel.
Frequently Asked Questions
Review these answers before contacting support. It may help you save time and complete your next step faster.
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Register your certificate online at www.odenzareg.com. Use your certificate code and number,
fill in the required information, and pay a refundable reservation deposit with Visa or MasterCard (if applicable). Please retain the
original terms and conditions for future reference.
If you choose to pay by money order, please attach the printed information from the website to your signed and dated original validation
card and return the printed form and original validation card to Odenza Marketing Group (Odenza). Money orders should be made payable to
Odenza Marketing Group Inc. We are unable to accept US postal money orders or personal checks.
Because this is a promotional program, the funds act like a security deposit. If you do not book your travel, your funds are fully refundable.
Funds can be submitted by credit card, money order, cashier’s check, or bank draft. We do not accept U.S. postal money orders or personal checks.
Please allow up to 45 days after mailing your registration and funds to be contacted by a travel agent.
Yes. Please discuss extension or upgrade options directly with your Odenza travel agent.
If your program has a registration date, your documents must be received before that date. If it has an expiry date, travel must be completed before that expiry date.
These programs are based on unsold inventory from travel suppliers. Availability is usually during off-peak times and may be closer to travel dates.
Provided a guest has not finalized a vacation with a travel agent, all funds they have paid to Odenza Marketing
Group are fully refundable. To request a refund, please email
[email protected],
and a customer service agent will assist you.
Depending on your location, please mail your money order to one of the following addresses:
USA: 4445 Eastgate Mall, Suite 200, San Diego, CA 92121. Canada: 4664 Lougheed Highway, Suite 230, Burnaby, BC V5C 5T5.
Please ensure your money order is made payable to Odenza Marketing Group Inc. and attach your original certificate.
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