FLIGHT CRUISE HOTEL SPORTS
What extra charges are there?
Subject to terms and conditions. Additional charges can include airport
transfers, airport improvement fees and taxes, travel during peak periods and deviation from
the promotional offer.
When/How do I get my refundable deposit back (if applicable)?
If you have received a Flight certificate and have completed your vacation, simply request a
refund from the travel consultant who booked your vacation. Your refund will be mailed to you.
Please allow 30 days for processing.
Booking Period
Once your certificate has been properly registered with your international money order you will
require a minimum of 60 days or 90 days advance booking notice depending upon the terms and
conditions of your certificate. Please remember that all promotions travel is subject to
specific Odenza allotments.
Who should you call if there are concerns?
Once you have properly registered your certificate customers can contact the customer service
department at customer_relations@odenza.com.
Please allow at least 2 weeks
processing after you have mailed your certificate prior to contacting Odenza.
What extra charges are there?
Land accommodations at the port of departure, car rental, or other ground transportation to
the port of departure are the responsibility of the traveler. All cruise certificates are for
2 people; additional adults or children can be added for an extra charge, subject to
availability. The Ocean Adventure Cruise Collection does not include airline tickets, airport
transfers, airport improvement fees, taxes, and port taxes. Additional charges will also apply
for longer cruises or cruises taken outside of Odenza’s complimentary allotments.
Are there any processing fees?
Subject to the terms and conditions. What's included in the cruise?All food, entertainment, and
on board activities are included based on the cruise line. The dinner club has an extra charge.
What kind of room do I receive with my cruise?
The cabin is an inside queen or two twin beds in Category 4A or 1A depending upon your
certificate terms and conditions.What's 'not' included in the cruise?Tours at the ports of call,
water sports and activities at the ports of call, special occasion packages or special private
parties on board, spa services, beverages consumed on board, the dinner club, gratuities and
gambling on board, are available at additional cost to passengers.
Can you stay longer or upgrade?
All cruises can be upgraded to longer sailings and different rooms for an additional cost.
Our travel consultants will provide you with other cruise alternatives that can be designed to
meet the needs of any quest.
Who should you call if there are concerns?
Once your certificate has been properly registered guests can contact the customer service
department at customer_relations@odenza.com.
When/How do I get my refundable deposit back (if applicable)?
If you have received an Ocean Adventure certificate and have completed your vacation, simply
request a refund from the travel consultant who booked your vacation. Your refund will be
mailed to you. Please allow 30 days for processing.
What types of hotel accommodations are provided?
Participating hotel chains may include Fairfield Inn by Marriott, Ramada Inn and Holiday
Inn in addition to other select hotels and brands. Hotel names and locations are not
provided in advance of certificate registration.
How will I determine where to go and when?
Please follow your terms and conditions carefully. Some certificates require that your
certificate be registered with Odenza prior to a registration deadline along with your
refundable deposit in the form on an International money order. Once your certificate has
been properly registered please allow a minimum of 30 days (subject to change based on your
specific terms and conditions) prior to your preferred travel date.
Is Airfare Included?
Transportation and airfare are not included, but are available through the Odenza Travel
Department. An Odenza Travel Consultant would be pleased to customize any vacation of your
choosing.
What if I can't take the vacation?
If for any reason you are unable to take the vacation, you can give it to a friend or
family member. The vacation is fully transferable providing it has not yet been registered.
Remember, the recipient using this certificate must be 21 years of age or older with a valid
credit card and proper ID.
Are there any blackout periods?
All room accommodations are subject to Odenza Marketing Group accommodation allotments. During
peak season, conventions, major holidays, or when our allotments are full surcharges will apply
and we reserve the right to provide alternate travel dates and/or destinations.
How is my room guaranteed?
When you send in your registration form, a refundable reservation deposit may be required
depending upon the terms and conditions of your travel certificate. This deposit simply assures
the hotel that you will be coming, so that they can hold your reservation for you. Your $50.00
U.S. deposit will be refunded to you after you have completed your vacation. If you need to
cancel your reservation, written notification is required and you will be subject to an Odenza
service fee in addition to any penalties levied by the hotel or travel service provider.
Otherwise, your deposit will be forfeited. There are penalties to reschedule confirmed
reservations. Please read your terms and conditions for details and charges. Canadian
Customers - Why do you require the deposit in U.S. funds? This program has been set up to include
destinations across North America, the majority of which are in the U.S. Therefore, the refundable
deposit must be made in U.S. funds.
When/How do I get my $50.00 deposit back?
If you are eligible for a refund you may email reservations@odenza.com after you have completed
your travel to request your refund. If you don’t have email access please send a letter to
Odenza Marketing Group, Inc. 4370 Dominion Street, 6th Floor, Burnaby, BC, V5G 4L7. Your refund
will then be mailed to you. Please allow thirty (30) days for processing.
What if I want to stay longer than 2 nights?
Our Odenza Travel Consultants would be happy to customize and vacation or package and use your
certificate as travel credit. We would be happy to add vacation components including airfare,
additional hotels, all-inclusive resorts, attraction passes, travel insurance, sports tickets
and more.
Can I book my own hotel and then let you know which one it is?
No. This program has been designed as a mail-in promotion. You must fill in the registration
form with your correct name, address, telephone number, and any further information required on
the registration form, and return it along with your $50.00 US refundable room guarantee deposit
(if applicable) prior to your registration deadline (if applicable). Once your reservation form
and deposit have been received, you will receive further booking information. Hotel names and
locations are not provided in advance of certificate registration.
How long do I have to take the vacation?
You must travel prior to the expiration date printed on your certificate or indicated within your
terms and conditions.
Who should I call if I have concerns?
Once your certificate has been properly guests can contact a representative in the Travel
Department at customer_relations@odenza.com.
Can I contact an Odenza representative prior to mailing in my certificate?
No - Your certificate must be received by one of our head offices prior to the registration date
located on the bottom of your certificate. You cannot proceed with any game inquires until the
certificate has been properly registered in our office. The certificate must be in our office
before the registration date to be considered valid. Remember to include your refundable deposit
if required.
How do I get my tickets?
Once your certificate has been successfully registered you will receive further correspondence
regarding the reservation process. Please view all games posted and choose 3 games of your choice.
Once you’ve selected your 3 games contact the travel consultant that has been assigned to you to
discuss your game choices. Note: You will not have a travel consultant assigned to you if you have
not yet sent in your registration form by mail.
Can I contact an Odenza representative prior to mailing in my certificate?
No - Your certificate must be received by one of our head offices prior to the registration date
located on the bottom of your certificate. You cannot proceed with any event inquires until the
certificate has been properly registered in our office. The certificate must be in our office
before the registration date to be considered valid. Remember to include your refundable deposit
if required.
How do I get my tickets?
Once your certificate has been successfully registered you will
receive further correspondence regarding the reservation process. Please view all events posted
and choose 3 events of your choice. Once you’ve selected your 3 events contact the travel
consultant that has been assigned to you to discuss your event choices. Note: You will not have
a travel consultant assigned to you if you have not yet sent in your registration form by mail.
